The Protocol for Handling Disruptive Individuals Presentation covers the following topics:

• Who is a disruptive individual?
• What actions should you take when confronted by a disruptive individual?
• Communication with law enforcement.
• Creating a mental description of a disruptive individual.
• Communicating with a disruptive individual.
• Things to avoid when dealing with disruptive individuals.
• Special tactics to follow when dealing with disruptive individuals.