The department’s Support Services unit is led by Captain Jeremy Polk. It is the most operationally diverse unit within the Police Department, and is staffed by both sworn police officers and civilian personnel.  The unit is responsible for the following areas:

• National accreditation compliance through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the International Association of Campus Law Enforcement Administrators (IACLEA)
• Police dispatch
• UNT Discovery Park and UNT Frisco police operations
• Community relations
• Training
• Recruiting
• Information technology
• Alarm services
• Fleet operations
• Quartermaster
• Civilian Public Safety Officers (Student, part-time and full-time)

Contact information:

Communications

The Sullivant Public Safety Center houses a fully functional telecommunications center, staffed by state certified Telecommunications Officers. As an integral part of the police department, dispatchers provide communications support for police, fire, emergency, and other related services. The nature of the position puts dispatchers on the front line of an emergency situation and in the forefront of service delivery. Some of the services provided by Dispatch include:

• Available to the University community by telephone, TDD, and walk-in 24 hours a day, 7 days a week, 365 days a year
• Receive emergency and non-emergency phone calls
• Radio dispatch officers and monitor their activity
• Monitor fire and burglar alarm systems for the entire campus
• Provide real-time updates to incidents via the departments' Computer Aided Dispatch (CAD) / Records Management System (RMS)
• Access local, state and federal data via the Texas Crime Information Center (TCIC) and the National Crime Information Center (NCIC)

Texting to 911 Tips

Citizens who find themselves in an emergency situation and unable to make a voice call to 9-1-1 should remember these steps:

• Don’t text and drive
• In the first text message send the location and type of emergency.
• Text in simple words – Send a short text message without abbreviations or slang.
• Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
• Photos and videos cannot be sent to 911 at this time.
• Text-to-911 cannot include more than one person.
• Do not send your emergency text to anyone other than 9-1-1.
• Voice calls to 9-1-1 are always the best and fastest way get help

Text-to-911 service is not available everywhere and is subject to the same limitations and challenges as all wireless calls.  If you do not receive a text response from 9-1-1, try to contact 9-1-1 via phone.

Communications falls under Support Services which is supervised by Captain Jeremy Polk.

Contact information: